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zuwinasa cloud

Legal

Distance Sales Agreement

Last updated: October 15, 2026

Article 1 – Parties

Seller

  • Trade name: Yaşar Alkan Anatolia Art Web Hizmetleri
  • Address: Kozluk Mah. İnönü Cad. No: 16 İç Kapı No: 12, İzmit / Kocaeli
  • MERSIS No: 3402811519400001
  • Owner: Yaşar Alkan
  • Trade registry: Kocaeli Ticaret Sicili Müdürlüğü, 32806
  • Phone: +90 532 645 24 12
  • Email: [email protected]
  • Registered email (KEP): [Registered Email (KEP)]

Buyer (Member)

The natural or legal person who places the order and whose details are registered in the member panel (hereinafter the "Member").

Article 2 – Subject

The subject of this agreement is to set out the rights and obligations of the parties, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the provision and payment of the service ordered electronically by the Member through the zuwinasa cloud website and member panel, whose characteristics and sales price are stated in the order summary.

Article 3 – Service, Price and Payment

  1. The type, package, term, total price including all taxes and payment method of the service are as stated in the order summary.
  2. Payment is made by credit or debit card (through the iyzico secure payment infrastructure) or by bank transfer. The service fee is charged in advance at the start of each period.
  3. Unless the Member cancels via the panel, fixed-term services renew for the same term at the list price applicable at that time. The renewal fee is announced by email before renewal.
  4. A service whose renewal fee is not paid may be suspended as described in the Terms of Service.

Article 4 – Performance

The service is set up within 1 (one) business day at the latest after the payment is confirmed, and the access details are sent to the member panel and the registered email address. Domain name and SSL operations depend on the processing time of the respective registry or certificate authority. The service is performed electronically; there is no physical delivery.

Article 5 – Right of Withdrawal

In distance contracts, consumers have the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty. However, under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to services whose performance has begun with the consumer's approval before the withdrawal period ends.

A consumer who approves the immediate start of the service when ordering accepts that the right of withdrawal ends as soon as the service is set up. Registered or transferred domain names and issued SSL certificates are created specifically for the customer and are also excluded from the right of withdrawal.

For orders whose service has not yet been set up, notice of withdrawal is given in writing to [email protected] or via the contact form. The amount paid is refunded to the original payment method within 14 days of receipt of the notice.

Article 6 – Obligations of the Parties

  1. The Seller is obliged to provide the service in accordance with the agreement and the characteristics stated in the order summary.
  2. The Member is obliged to use the service in accordance with the Terms of Service and applicable law, to protect their account details and to provide correct contact and billing information.
  3. The Seller is a hosting provider under Turkish Law No. 5651 and is obliged to remove unlawful content once notified by the competent authorities or by persons whose rights have been infringed.

Article 7 – Termination of the Service

The Member may cancel a fixed-term service via the panel so that it does not renew at the end of the period; the cancelled service ends at the end of the paid period. Fees for periods already used are not refunded. Where the service cannot be provided for reasons attributable to the Seller, the fee corresponding to the unused period is refunded.

Article 8 – Dispute Resolution

For disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the consumer's place of residence or where the consumer transaction took place have jurisdiction, within the monetary limits set annually by the Turkish Ministry of Trade. For Members who are not consumers, the courts and enforcement offices at the Seller's registered office have jurisdiction.

Article 9 – Entry into Force

The Member accepts that they read the Pre-Information Form before confirming the order and approved this agreement electronically. The agreement enters into force on the date the order is confirmed; a copy is stored in the member panel.